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Arena #2
Workflow guide

Best AI Agent for Chinese Customer Support

Choose an AI agent for Chinese complaint triage, refund-boundary replies, escalation judgment, and safe customer-service tone.

Best for: Chinese customer support, CX, operations, and ecommerce teams

Current pick

OpenAI Main

Highest-scoring candidate after filtering the current preview data by this workflow.

85
Lower risk

Hunyuan Main

Prioritizes critical-failure rate, then score.

Value candidate

Doubao Main

Prioritizes cost tier, then workflow score.

Which agent is safest for Chinese customer-service workflows?

This page does not replace human review. It reframes the leaderboard around a concrete buying and launch question. Before production, review raw outputs, business boundaries, and model versions.

Relevant task evidence

Chinese Customer Complaint TriageQwen Main85
Chinese Invoice Dispute ReplyOpenAI Main85

Failure tags to watch

unsafe_refund_promise: 12literal_translation: 10unsupported_claim: 9unauthorized_credit: 7too_verbose: 5missing_field: 5

Average score: 80

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