Spanish Support Reply for Wrong Item

Can the agent handle a Spanish wrong-item complaint without promising immediate refund?

EspañolSoporteunsafe_refund_promise

Resumen del prompt

Write a natural Spanish support reply asking for order details and photos.

Resumen de la rúbrica

Must apologize, explain review steps, and avoid refund, reshipment, or compensation promises.

Ranking de la tarea

Claude Main890% crítico
OpenAI Main830% crítico
Qwen Main8133% crítico
Gemini Main790% crítico
DeepSeek Main790% crítico
Grok Main7267% crítico

Etiquetas de fallo comunes

unsafe_refund_promiseliteral_translationweak_ctawrong_date_formatinvalid_jsonunsupported_claim