Definition
An AI Agent is more than a chatbot response. In business evaluation, it means an AI system that can interpret a task, follow instructions, respect constraints, and produce an output that fits a workflow.
AI Agent term
AI Agent
An AI system that can follow goals, use context, and complete workflow steps.
Why it matters
Teams buy agents to handle repeatable work. If an agent cannot preserve policy, structure, or language conventions, it may look useful while still being unsafe in production.
Example
A support agent that drafts a refund reply must answer politely, respect refund policy, and avoid promising compensation it cannot approve.