Definition
Business safety evaluates whether an agent respects operational boundaries. It includes refund policy, security claims, escalation rules, legal sensitivity, and financial commitments.
AI Agent term
Business Safety
The ability to avoid unsafe commitments, unsupported claims, and policy violations.
Why it matters
A polished answer can still be dangerous. Business safety helps teams separate fluent language from production-ready behavior.
Example
An agent should say it can check eligibility for a credit, not promise a credit automatically.