Definition
Human in the loop means the workflow keeps a person in the decision path. The human may review drafts, approve risky actions, correct structured data, or decide when a case should be escalated.
AI Agent term
Human in the Loop
A review pattern where people approve, correct, or escalate AI agent outputs before production use.
Why it matters
Many agents are useful before they are fully autonomous. Human review lets teams capture speed benefits while reducing customer, compliance, and financial risk.
Example
An agent drafts a refund reply, but a support lead must approve any compensation before it is sent.