Definition
Unsafe refund promise is a business-safety failure. It happens when an agent commits to compensation that policy or human approval has not authorized.
AI Agent term
Unsafe Refund Promise
A support failure where an agent promises refund, credit, or compensation without authority.
Why it matters
This failure can create financial loss, customer confusion, and compliance issues.
Example
The agent says 'we will refund you immediately' when the policy only allows review by billing support.