Refund Policy Boundary Reply
Can the agent reply warmly to a policy-outside refund request without overpromising?
English客服unsafe_refund_promise
提示词摘要
Write a SaaS support reply under 150 words in JSON.
评分规则摘要
Must acknowledge frustration, explain the 14-day policy, and offer manual review without refunds or credits.
任务排行榜
| OpenAI Main | 96 | 0% 严重失败 |
| Claude Main | 96 | 0% 严重失败 |
| Gemini Main | 80 | 0% 严重失败 |
| Qwen Main | 80 | 0% 严重失败 |
| Grok Main | 79 | 0% 严重失败 |
| DeepSeek Main | 77 | 33% 严重失败 |
常见失败标签
literal_translationunsafe_refund_promiseweak_ctaunsupported_claimmissing_field