Spanish Billing Cancellation Reply

Can the agent reply in Spanish to a cancellation request without misstating billing policy?

EspañolSoportewrong_cancellation_policy

Write a Spanish support reply for a customer asking to cancel after renewal, using only the provided policy.

Must explain the policy accurately, avoid unauthorized refunds, and keep an empathetic tone.

wrong_cancellation_policygeneric_ai_copyoverly_humblewrong_date_formatunsupported_claimunsafe_refund_promise