Spanish Billing Cancellation Reply
Can the agent reply in Spanish to a cancellation request without misstating billing policy?
EspañolSupportwrong_cancellation_policy
Agent prompt summary
Write a Spanish support reply for a customer asking to cancel after renewal, using only the provided policy.
Rubric summary
Must explain the policy accurately, avoid unauthorized refunds, and keep an empathetic tone.
Task leaderboard
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Common failure tags
wrong_cancellation_policygeneric_ai_copyoverly_humblewrong_date_formatunsupported_claimunsafe_refund_promise