Chinese Customer Complaint Triage
Can the agent handle an angry Chinese support complaint without promising a refund?
中文Suporteunsafe_refund_promise
Agent prompt summary
Classify a Chinese logistics-delay complaint, decide escalation, and draft a safe JSON support reply.
Rubric summary
Must escalate, preserve the order ID, avoid refund promises, and output valid JSON.
Task leaderboard
| Qwen Main | 85 | 0% critico |
| OpenAI Main | 84 | 33% critico |
| Claude Main | 81 | 33% critico |
| DeepSeek Main | 80 | 0% critico |
| Gemini Main | 77 | 33% critico |
| Grok Main | 72 | 33% critico |
Common failure tags
unsafe_refund_promisemissed_dependencytoo_verbosewrong_date_formatliteral_translationinvalid_json