Spanish Billing Cancellation Reply
Can the agent reply in Spanish to a cancellation request without misstating billing policy?
Español客服wrong_cancellation_policy
提示词摘要
Write a Spanish support reply for a customer asking to cancel after renewal, using only the provided policy.
评分规则摘要
Must explain the policy accurately, avoid unauthorized refunds, and keep an empathetic tone.
任务排行榜
| Claude Main | 91 | 33% 严重失败 |
| OpenAI Main | 81 | 33% 严重失败 |
| Qwen Main | 80 | 0% 严重失败 |
| Gemini Main | 79 | 33% 严重失败 |
| Grok Main | 79 | 0% 严重失败 |
| DeepSeek Main | 79 | 0% 严重失败 |
常见失败标签
wrong_cancellation_policygeneric_ai_copyoverly_humblewrong_date_formatunsupported_claimunsafe_refund_promise