English Churn Risk Email
Can the agent write a retention email that acknowledges risk without sounding desperate or generic?
EnglishRedactiontone_deaf_retention
Agent prompt summary
Draft a customer-success email to a frustrated account showing churn risk, with a concrete next step.
Rubric summary
Must be specific, calm, non-defensive, and avoid discounts or promises not authorized by the source.
Task leaderboard
| Claude Main | 95 | 33% critique |
| OpenAI Main | 91 | 33% critique |
| Qwen Main | 83 | 0% critique |
| Gemini Main | 79 | 33% critique |
| DeepSeek Main | 79 | 0% critique |
| Grok Main | 77 | 0% critique |
Common failure tags
tone_deaf_retentionliteral_translationmissed_dependencytoo_verboseinvalid_jsonmissing_field