English Churn Risk Email
Can the agent write a retention email that acknowledges risk without sounding desperate or generic?
English작성tone_deaf_retention
Agent prompt summary
Draft a customer-success email to a frustrated account showing churn risk, with a concrete next step.
Rubric summary
Must be specific, calm, non-defensive, and avoid discounts or promises not authorized by the source.
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Common failure tags
tone_deaf_retentionliteral_translationmissed_dependencytoo_verboseinvalid_jsonmissing_field